- ServiceNow (NOW, Financial) launches ServiceNow University to enhance skills for an AI-driven world.
- The initiative aims to reach 3 million learners by 2027.
- A study highlights significant workforce impacts due to AI, especially in the U.S. and India.
ServiceNow (NOW) has unveiled ServiceNow University, an innovative learning platform designed to empower individuals by fostering skills essential in an AI-centric work environment. Announced at the Knowledge 2025 event in Las Vegas, ServiceNow University aims to adapt to the world's evolving needs through a customized learning experience, available to the entire ServiceNow ecosystem, including employees, customers, and partners.
The platform focuses on creating a culture of continuous learning using AI-driven tools and a gamified environment. This approach is designed to help individuals from varying backgrounds and interests grow their skills, contributing to both personal and organizational success. ServiceNow University’s offering includes hundreds of on-demand courses, performance-based assessments, and a robust curriculum catering to both technical and human skills.
According to a joint research report by ServiceNow and Pearson, agentic AI is poised to disrupt millions of jobs, necessitating a significant upskilling of the global workforce. In the U.S. alone, it is anticipated that over 8 million roles will transform due to AI advancements. Regions such as Germany, India, and the U.S. are expecting considerable growth in their tech workforce by 2030, with projections ranging from 27% to 95%.
ServiceNow University is set to support this transition by providing tailored learning journeys that align with the rapid pace of technological change. The initiative is part of ServiceNow’s broader commitment to enabling a human renaissance amid the age of AI, ensuring learners have the resources to excel and create resilient career paths.
