- ServiceNow (NOW, Financial) has launched the AI Control Tower and AI Agent Fabric at the Knowledge 2025 event.
- The AI Control Tower aims to centralize governance, management, and security of AI agents and models.
- AI Agent Fabric enhances communication and collaboration among AI agents from ServiceNow and third-party systems.
ServiceNow (NOW), renowned for its AI-driven business transformation solutions, unveiled its latest offerings at the Knowledge 2025 event in Las Vegas. The AI Control Tower and AI Agent Fabric are set to revolutionize the way enterprises manage AI agents and workflows across various platforms.
The AI Control Tower serves as a centralized hub for managing and securing AI investments. It enables enterprises to integrate AI seamlessly into their existing strategies while ensuring compliance and accountability. This platform offers enterprise-wide visibility, allowing organizations to monitor and manage both native and third-party AI agents, models, and workflows.
AI Agent Fabric introduces a new level of agent-to-agent and multi-model communication, facilitating dynamic collaboration between different AI systems. Industry heavyweights like Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Microsoft, and Zoom are among the first to integrate with ServiceNow's AI Agent Fabric, fostering seamless workflows across various enterprise applications.
Amit Zavery, President and Chief Product Officer at ServiceNow, emphasized the importance of orchestrating digital workforces through AI Control Tower, likening it to managing human workforces. With these tools, businesses can enhance AI alignment with business strategies, ensuring measurable outcomes and optimized efficiency.
These advancements align with the prediction from Gartner that enterprises leveraging AI governance platforms will see significant benefits in customer trust and regulatory compliance by 2028. ServiceNow's latest offerings are set to enhance AI management at scale, providing a comprehensive solution for enterprises to harness the full potential of AI.
