- ServiceNow (NOW, Financial) unveils a new AI platform to enhance enterprise-wide orchestration.
- Strategic partnerships with Microsoft, NVIDIA, Google, and Oracle are deepened.
- Global companies, including Adobe and Wells Fargo, are already reporting improved productivity and efficiency.
At its premier annual event, Knowledge 2025, ServiceNow (NOW) launched a groundbreaking AI platform designed to integrate any AI, agent, or model seamlessly into enterprise operations. This innovation aims to address complex challenges businesses face by streamlining operations through a unified intelligence, data, and orchestration platform.
Deepening its collaboration with industry giants such as Microsoft, NVIDIA, Google, and Oracle, ServiceNow is set to revolutionize the orchestration landscape. The enhanced platform introduces new capabilities like the AI Control Tower, a centralized command center for managing AI agents and workflows, and AI Agent Fabric, a communication backbone for vast AI ecosystems.
Major organizations like Adobe, Aptiv, the NHL, Visa, and Wells Fargo are already leveraging ServiceNow's AI capabilities to drive significant productivity gains. Adobe has harnessed ServiceNow's AI agents to automate IT requests, significantly reducing ticket volumes and improving employee output, while Visa plans to incorporate AI-driven dispute management systems to enhance its service offerings.
According to the ServiceNow Enterprise AI Maturity Index, a substantial 55% of organizations utilizing agentic AI have witnessed improved gross margins. Combined with more than two decades of automation experience, ServiceNow's platform is poised to revolutionize enterprise workflows, offering a resilient, efficient, and cost-optimized solution that meets the demands of modern business transformation.
As part of this launch, ServiceNow has also introduced the ServiceNow University, an initiative to foster skill development and support AI-driven innovation in the workforce. The Knowledge 2025 event, ongoing from May 6 to May 8, promises further announcements underlining ServiceNow's commitment to embedding AI into data and workflow strategies across industries.
