- TELUS Digital (TIXT, Financial) expands partnership with Sumsub to enhance ID verification and fraud prevention solutions.
- Partnership supports sectors like banking, insurance, and telecom with seamless onboarding and compliance.
- New solutions expected to drive cost savings and revenue growth for TELUS Digital clients.
TELUS Digital (TIXT), a leader in digital customer experience solutions, has announced the expansion of its partnership with Sumsub, a comprehensive verification platform. This collaboration is set to bolster TELUS Digital's offerings in identity verification and fraud prevention, providing their clients with integrated solutions that address the rising global demand for secure and compliant onboarding processes.
Since 2024, TELUS Digital has utilized Sumsub's technology to streamline the secure onboarding of remote global task forces. The expanded partnership will now extend these capabilities to TELUS Digital's clients in key sectors such as banking, financial services, insurance, and telecom, where the establishment of customer trust and regulatory compliance is critical.
According to a 2025 report by the Everest Group, the demand for digital identity tools is on the rise due to increasing fraud instances and regulatory pressures. Monty Hamilton, TELUS Digital's Chief Product and Marketing Officer, emphasized the importance of seamless and secure customer onboarding processes in a rapidly evolving digital fraud landscape. The new partnership aims to fuse advanced AI technologies with human expertise to empower clients against complex digital threats.
Clients stand to gain from enhanced tools offering faster customer onboarding through real-time ID verification and biometric authentication, aiding in compliance with international regulatory requirements. Additionally, the advanced fraud detection capabilities aim to minimize financial losses caused by sophisticated scams, such as deepfakes and synthetic identities.
The financial impact of fraud is significant, with a reported 67% of firms experiencing increased fraudulent activities, costing about $300,000 per incident, according to Sumsub's Identity Fraud Report 2024. With mandatory reimbursement rules for fraud victims taking hold in regions like the UK and the US, companies face mounting pressure to adopt robust fraud prevention tools.
Andrew Sever, CEO of Sumsub, highlighted the flexible and integrated nature of their solutions, which are designed to enhance compliance and reduce fraud risk while maintaining an efficient customer onboarding experience. TELUS Digital continues to leverage its extensive network of technology partners and global team to provide comprehensive Trust & Safety solutions, aligning with its goal of managing risk and safeguarding trust across industries.
