- Brazilian enterprises increasingly integrate AI and automation with ServiceNow solutions, enhancing digital transformation.
- ServiceNow's adoption is expanding beyond IT to include finance, HR, and customer service sectors in Brazil.
- Key players like Accenture and Deloitte recognized as leaders in ServiceNow ecosystem services in Brazil.
Enterprises in Brazil are accelerating their digital transformation by integrating cutting-edge solutions from ServiceNow and its ecosystem partners, according to the latest report by Information Services Group (Nasdaq: III). The report highlights a significant shift towards artificial intelligence (AI) and automation, particularly in sectors such as healthcare, financial services, manufacturing, and telecommunications.
ServiceNow, a pivotal player in digital tools, is witnessing a substantial uptick in its application beyond traditional IT service desks. Brazilian companies are now deploying ServiceNow capabilities in finance, human resources, supply chain, and customer service areas. This expansion enables organizations to centralize data management, automate workflows, and boost overall agility and productivity.
The report also notes a rise in the adoption of AI-driven solutions, including ServiceNow’s Now Assist and Generative AI Controller, to enhance operations such as automated knowledge base creation and predictive maintenance. This trend underscores the growing importance of ServiceNow in the hyper-automation efforts of Brazilian businesses.
ServiceNow ecosystem leaders such as Accenture, Capgemini, and Deloitte have been named as influential figures in driving this transformation across multiple service quadrants. Furthermore, organizations like Cask Brazil are emerging as "Rising Stars" due to their promising ServiceNow-related portfolios.
For comprehensive insights and detailed analysis of the ServiceNow ecosystem in Brazil, the 2025 ISG Provider Lens™ report is accessible to subscribers or via a one-time purchase online.
