NICE (NICE) Partners with ServiceNow to Enhance Automated Customer Service | IL:NICE Stock News

May 07, 2025

NICE (NICE) has teamed up with ServiceNow to introduce a comprehensive, automated service solution aimed at transforming customer service delivery. This collaboration merges NICE's advanced AI-based customer service automation platform with ServiceNow's AIPlatform and Customer Service Management tools. Together, they create a cohesive, AI-driven system that integrates front, middle, and back-office processes, thereby boosting service efficiency and customer experience.

By uniting the cutting-edge AI features of both companies, NICE and ServiceNow aim to streamline real-time customer service automation and enterprise workflow management. This partnership seeks to dismantle the traditional operational barriers that hinder effective customer service, offering businesses a more seamless and productive service framework.

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I/We may personally own shares in some of the companies mentioned above. However, those positions are not material to either the company or to my/our portfolios.

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