- ServiceNow (NOW, Financial) unveils a new standard for fully autonomous IT at Knowledge 2025 with agentic AI.
- The platform emphasizes zero downtime and zero outages, transforming IT into a strategic business driver.
- New capabilities introduced in Operational Technology (OT) and Digital End-User Experience (DEX) to enhance enterprise resilience.
At the annual Knowledge 2025 event, ServiceNow (NOW) announced a groundbreaking development in IT services with the introduction of a fully autonomous IT system powered by agentic AI, aimed at achieving zero downtime and zero outages. This innovation positions IT as a strategic catalyst for business growth, shifting its role from a mere support function to a core driver of business transformation and resilience.
The company's latest advancements include new Operational Technology (OT) and Digital End-User Experience (DEX) capabilities, which are designed to preemptively resolve issues before they impact business operations. According to industry projections by IDC, by 2026, 65% of organizations will utilize AI-driven technology to enhance decision-making processes and operational efficiency, underscoring the growing importance of AI integration in enterprise systems.
ServiceNow's AI platform empowers businesses with intelligent, autonomous IT capabilities, minimizing human intervention and enabling IT teams to concentrate more on innovation and strategy. AI agents embedded in ServiceNow's offerings across various management facets such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) facilitate seamless operations by autonomously handling tasks like alert triage, root cause analysis, and asset procurement.
This strategic shift to autonomy not only enhances operational efficiency but also extends to workforce dynamics, providing employees with AI-driven tools for proactive issue resolution. These developments signify a major leap in integrating AI into everyday business processes, propelling enterprises towards more intelligent, autonomous, and resilient IT infrastructures.
