- ServiceNow (NOW, Financial) launches the Core Business Suite, an AI-powered solution to streamline key business functions.
- The new suite includes Finance Case Management, aimed at automating finance-related requests.
- Core Business Suite is now generally available, promoting efficiency and connectivity in workplace operations.
ServiceNow (NOW), a leader in enterprise software solutions, has unveiled its Core Business Suite, a powerful new addition to their AI Platform. This suite aims to transform essential business functions such as HR, procurement, finance, facilities, and legal by integrating employees, suppliers, systems, and data into a single platform. This innovation, revealed at ServiceNow's annual event, Knowledge 2025, seeks to boost organizational efficiency and speed up the delivery of value to businesses of all sizes.
A standout feature of the Core Business Suite is the Finance Case Management solution. This tool addresses inefficiencies in finance departments, focusing on automating case management requests like new cost center creation and payroll issue resolution. This is designed to provide visibility and structure, enabling finance teams to focus on strategic, value-adding activities while reducing manual work.
Josh Kahn, SVP and GM of Core Business Workflows at ServiceNow, emphasized the necessity of connecting workflows and empowering teams in an AI-driven environment. The Core Business Suite, developed on the robust ServiceNow AI Platform, is intended to elevate productivity by breaking down silos and enabling smarter business operations.
The Core Business Suite is aimed at delivering immediate value, primarily due to its capability for rapid deployment. Using AI agents, the suite can be set up quickly, even supporting smaller teams or companies with limited IT resources. The suite's design ensures employees have easy access to critical information, ushering in a new level of operational transparency and efficiency.
The introduction of this suite aligns with industry forecasts by IDC, suggesting that by 2025, 67% of the projected $227 billion AI spending will be directed towards embedding AI into core business operations. ServiceNow’s latest offering could be a game-changer in this ongoing evolution.
