- A1 Bulgaria completes significant platform upgrade with Amdocs (DOX, Financial) to enhance customer experience.
- Key improvements include over 50% reduction in billing processing time and doubled speed in customer-facing interactions.
- The upgrade features Amdocs' flagship monetization and customer care solutions, boosting service reliability and transparency.
Amdocs (DOX) has announced the successful completion of a major platform modernization program at A1 Bulgaria, featuring a comprehensive upgrade of its convergent charging platform. This significant enhancement is part of A1 Bulgaria's strategic digital transformation initiative to improve customer service and operational efficiency.
The upgrade has delivered substantial performance improvements, including the capability to process millions of events per hour and handle thousands of transactions per second. Notably, it has resulted in more than a 50% reduction in billing processing time and nearly doubled the speed of customer-facing interactions.
Beyond these advancements, Amdocs (DOX, Financial) has also enhanced the backend API performance, achieving a reduction of over 50% in data synchronization times. These improvements are designed to offer A1 Bulgaria's end users faster response times, greater billing transparency, and improved service reliability.
"We are at the forefront of digital transformation offering innovative services to answer the versatile digital needs of businesses and end-consumers alike," stated Borislav Simeonov, Chief Technology Officer at A1 Bulgaria. This achievement aligns with A1 Bulgaria's broader business objectives and positions the company to meet evolving market demands.
The implementation highlights Amdocs' expertise in executing complex platform modernizations that deliver measurable improvements in system performance and customer experience. As Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, emphasized, "Scalability, agility, and flexibility are key to both continued growth and meeting the rapidly evolving experience expectations of customers."
