- TELUS Digital (TIXT, Financial) reports Q1 2025 revenue of $670 million, a 2% increase year-over-year.
- Adjusted EBITDA for the quarter was $90 million, down from $153 million in Q1 2024.
- Management reiterates full-year 2025 outlook with expectations of 2% revenue growth.
TELUS Digital Experience (TIXT), a global leader in digital customer experiences, released its financial results for Q1 2025, recording a revenue of $670 million, a 2% increase from the same period last year. Despite the revenue growth, the company reported a net loss of $25 million, compared to a net income of $28 million in Q1 2024, primarily due to increased operating expenses.
The quarter saw a year-over-year revenue increase driven by expanding services to existing clients and onboarding new clients, including TELUS Corporation (TU), which remains a controlling shareholder. However, revenue from certain technology and eCommerce clients declined, impacted by an unfavorable foreign currency exchange rate.
Adjusted EBITDA was $90 million, significantly lower than the $153 million reported in Q1 2024. The decrease was influenced by rising operational costs including salaries, benefits, and share-based compensation expenses. Adjusted Net Income was recorded at $17 million, compared with $65 million the previous year.
Looking forward, TELUS Digital’s management maintains a positive outlook for the full year of 2025, anticipating an organic revenue growth of about 2% and targeting an Adjusted EBITDA of approximately $400 million. During the investor call held on May 9, 2025, executives emphasized continued investments in market and technology capabilities to enhance client services amidst macroeconomic uncertainties.