- GCI extends partnership with Netcracker to upgrade its BSS/OSS systems, enhancing customer experience and business agility.
- The collaboration aims to lower operational costs and rapidly bring new services to market through automated processes.
- GCI, owned by Liberty Broadband Corporation (LBRDA, Financial), strengthens its network to better serve over 200 Alaskan communities.
GCI, the leading telecommunications operator in Alaska, has announced an extension of its strategic partnership with Netcracker Technology to modernize its Business Support Systems (BSS) and Operations Support Systems (OSS). This collaboration is set to enhance GCI's customer, revenue, and operations management capabilities, leading to improved customer experience and business agility.
The upgraded systems will enable GCI to reduce operational costs and expedite service delivery through an automated and streamlined fulfillment and provisioning process. As part of this endeavor, Netcracker will deliver a suite of hosted managed services that accelerate GCI’s business objectives, including faster issue resolution and improved order processing times.
"The Netcracker partnership has been pivotal in our system and business transformation journey," stated Sean Lambert, VP of Application Technology at GCI. "Continuing this collaboration allows us to meet critical market demands and address our customer needs effectively."
Netcracker, a subsidiary of NEC Corporation, has a longstanding tradition of assisting service providers in digital transformation. Rohit Aggarwal, GM at Netcracker, expressed excitement over continuing the partnership, citing their state-of-the-art solutions as transformative for GCI’s business operations.
GCI, a wholly-owned subsidiary of Liberty Broadband Corporation (LBRDA, Financial), operates an extensive network across Alaska, serving more than 200 communities with data, mobile, video, voice, and managed services. The company has invested $4.7 billion in its Alaskan infrastructure over the last 45 years, demonstrating its commitment to closing the digital divide and enhancing connectivity statewide. For more information, visit www.gci.com.
