- NICE (NICE, Financial) partners with AWS to enhance customer service automation.
- CXone Mpower to be launched in AWS Marketplace for streamlined integration.
- Collaboration aims to simplify and accelerate enterprise automation.
NICE (Nasdaq: NICE) has announced a strategic collaboration with Amazon Web Services (AWS) aimed at revolutionizing business customer service through integrated AI, cloud, and automation technologies. This initiative will leverage NICE's CXone Mpower AI platform alongside AWS's AI/ML services, including Amazon Bedrock and Amazon Q Business, to unify and streamline service operations.
Under this agreement, NICE and AWS will co-innovate to offer organizations the ability to implement end-to-end automation strategies, achieving greater efficiency and performance. As a highlight of this partnership, CXone Mpower will now be accessible via the AWS Marketplace, facilitating easier procurement and deployment of AI solutions for businesses worldwide.
Barry Cooper, President of NICE's CX Division, emphasized the importance of this collaboration in addressing the demand for unified service operations and enhanced AI utilization. The partnership aims to provide greater flexibility and scalability, empowering businesses to enhance customer experiences through intelligent automation.
The collaboration is notably supported by industry leaders, with notable figures such as Thomas Laird, CEO of Expivia, and Bernie Arnason, Industry Director at Frost and Sullivan, recognizing the potential of the NICE and AWS partnership to redefine customer service dynamics and operational efficiency.
This strategic move underscores NICE's commitment to facilitating advanced customer experience solutions, enhancing its market offerings, and leveraging AWS's cloud capabilities to drive innovation and performance in the technology sector.
