- TaskUs (TASK, Financial) partners with Decagon and Regal to enhance AI-driven customer experiences.
- Agentic AI aims to reduce customer support costs by 25-50% while improving service quality.
- The partnerships expand TaskUs' AI capabilities across digital and voice channels.
TaskUs, Inc. (TASK), a leader in outsourced digital services and advanced customer experience solutions, has announced strategic partnerships with AI platform companies Decagon and Regal. These collaborations aim to deploy agentic AI to enhance customer support through intelligent automation, aligning with TaskUs' recent launch of their AI consulting practice.
Through these partnerships, TaskUs plans to leverage AI to significantly cut customer support costs—by as much as 25-50%—while also enhancing the quality of service. This is achieved through the integration of agentic AI to automate simple, repetitive service tasks, complemented by human interaction when necessary. "Our AI deployment specialists will implement agentic AI to automate many tasks upfront, allowing our expert teams to provide additional support," stated Bryce Maddock, CEO of TaskUs.
TaskUs will utilize Decagon and Regal's platforms across various communication channels, integrating AI by understanding clients' workflows, training materials, and business processes, thus ensuring a seamless, enhanced customer experience. Joe Anderson, head of TaskUs’ AI Consulting, emphasized that this collaboration is not just about technology implementation, but about a comprehensive AI transformation tailored to each client's unique needs.
Decagon and Regal bring their expertise in creating human-like AI agents for customer support, aiming for a seamless handoff between AI and human support teams. Regal's CEO, Alex Levin, highlights the partnership's potential to scale AI voice capabilities efficiently, providing enterprises with the tools needed for effective AI integration.
For more details on TaskUs' AI-driven business transformation initiatives, visit their AI Services website. TaskUs, with a global presence including over 59,000 employees, continues to pioneer innovations in next-generation customer experience solutions.
