- Altigen Communications Inc. (OTCQB:ATGN) receives 100% positive feedback for its CoreEngage solution.
- CoreEngage, launched in Q3 2024, integrates seamlessly with Microsoft Teams and Azure AI.
- The company targets over 1,500 banks and credit unions for adopting CoreEngage.
Altigen Communications Inc. (OTCQB:ATGN), a prominent provider of cloud-based Customer Experience solutions, has reported receiving 100% positive customer feedback for its CoreEngage contact center solution. Launched in the third quarter of 2024, CoreEngage is a native Microsoft Teams application that seamlessly integrates with Teams Phone and Microsoft 365. It offers extensive multi-channel capabilities such as voice routing, queuing, and supports Chat, Email, SMS, WhatsApp, and Facebook Messaging.
The platform has been successfully deployed across various industries, including legal services, manufacturing, education, engineering, and medical technology. The integration of Azure AI enables advanced features such as sentiment analysis, conversation summaries, language translation, and quality management, making it an attractive option for businesses aiming to leverage AI-driven capabilities.
Altigen sees significant potential for CoreEngage within the financial services market, particularly among its existing base of over 1,500 banks and credit unions already utilizing its IVR and UCaaS platforms. This customer base represents prime candidates for transitioning to CoreEngage as they seek to modernize their systems and improve customer service through digital transformation.
According to Altigen's VP of Sales, Mike Plumer, many financial institutions are at a crossroads, looking to replace outdated systems and migrate to cloud-based solutions such as Microsoft Teams and the CoreEngage contact center. Altigen's global partner network distributes CoreEngage, enhancing its reach and adoption among potential clients worldwide.
