Altigen Communications has reported an overwhelmingly positive response to its CoreEngage platform, a native Teams contact center, from its user base. Released in the third quarter of 2024, CoreEngage has impressed both agents and supervisors with its advanced features and user-friendly interface. The platform is already in use across various sectors, including legal services, manufacturing, education, engineering, and medical technology.
An Ed Tech Consultant involved in a major implementation noted the ease and efficiency with which a contact center with over 100 agents was set up for a large U.S. school district. The platform's integration with Microsoft Teams has been highlighted as a significant advantage, streamlining operations and enhancing user experience. Altigen Communications (ATGN, Financial) continues to see strong adoption of CoreEngage in diverse industries.
ATGN Key Business Developments
Release Date: April 29, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Positive Points
- AltiGen Communications Inc (ATGN, Financial) reported a 4% increase in total revenue for Q2 2025 compared to the same period last year.
- The company achieved a 230% increase in net income compared to the previous quarter, marking its fourth consecutive profitable quarter.
- Successful launch and migration to the new Max Cloud V2 platform, resulting in cost savings and improved service offerings.
- Operational improvements led to a net reduction of approximately $1.5 million in annualized expense savings.
- Strong growth in services revenue, which increased by 31% compared to the prior year's quarter.
Negative Points
- Total cloud services revenue decreased by 8% compared to the same period last year.
- The transition to new business initiatives with FiServ has been slower than anticipated due to technical complexities.
- The company faces challenges in predicting the launch dates for new products due to ongoing approval and certification processes.
- Some of the AI and digital transformation services are still in development, which may delay potential revenue generation.
- The company's business model includes a significant portion of one-time revenue, which may impact long-term financial stability.
