- Twilio (TWLO, Financial) partners with Microsoft to advance conversational AI development.
- The collaboration leverages Microsoft Azure AI and Twilio's customer engagement platform.
- This initiative aims to enhance customer interactions with AI-driven precision and dynamism.
Twilio (TWLO), a leading customer engagement platform, has announced a strategic, multi-year partnership with Microsoft to develop conversational AI solutions. This collaboration will utilize Microsoft Azure's AI technology along with Twilio's comprehensive platform to accelerate AI adoption in customer engagement processes.
The partnership taps over 10 million developers within Twilio's network and thousands of Microsoft's managed clients, aiming to revolutionize conversational AI solutions to enhance customer interactions. These AI solutions enhance computer systems' ability to mimic natural human dialogue, using AI to provide accurate and dynamic user experiences.
Twilio CEO Khozema Shipchandler and Microsoft CEO Satya Nadella discussed this partnership at the Twilio SIGNAL event, highlighting the venture's potential to unlock advanced customer engagement solutions across various digital channels.
Key areas of innovation include creating multi-channel AI agents for customer engagement, enhancing contact center operations with AI agents assisting live agents via Twilio's Agent Copilot capabilities, and developing multi-modal solutions to improve digital business-consumer interactions.
Twilio also introduced new capabilities such as ConversationRelay and Conversational Intelligence, designed to offer enhanced conversational AI functionalities and real-time data conversion to improve customer experience and operational efficiency. These initiatives were unveiled at Twilio SIGNAL 2025 and will be showcased at the Microsoft Build Conference.
