- Salesforce unveils new 'Flex Credits' pricing model to enhance AI adoption within organizations.
- The innovative pricing approach directly ties costs to business outcomes, boosting investment flexibility.
- Flex Credits and Flex Agreement provide dynamic allocation and management of AI resources across enterprises.
Salesforce (CRM, Financial), a global leader in AI-driven customer relationship management, has launched a novel pricing model dubbed 'Flex Credits' to accelerate the integration of AI digital labor across organizations. This development aims to meet the rising demand for AI capabilities while maintaining cost efficiency for companies.
The 'Flex Credits' system allows businesses to only pay for the specific actions performed by the Agentforce AI, such as automating workflows or resolving customer issues. Each action consumes 20 Flex Credits, equating to $0.10 per action. Flex Credits are available for purchase in packs of 100,000 credits, priced at $500, giving organizations the opportunity to scale AI-driven innovations within budget constraints.
Alongside Flex Credits, the new Flex Agreement offers companies the flexibility to shift investments between human and digital labor. This agreement supports the conversion of user licenses into Flex Credits and vice versa, allowing businesses to dynamically adapt their AI strategies to evolving priorities.
Additionally, Salesforce is introducing Agentforce user licenses and add-ons, enabling companies to implement AI agents across various departments effectively. The new pricing model facilitates unlimited employee-facing agent usage under a per-user, per-month model, enhancing workforce augmentation without worrying about usage limits.
Flex Credits are now available for all Agentforce customers, and organizations can utilize the Salesforce Digital Wallet for real-time tracking of credit usage, thereby optimizing AI investments. As Salesforce continues to expand its AI offerings, these strategic updates demonstrate the company's commitment to pioneering flexible, outcome-based AI solutions, making AI adoption more accessible and impactful for enterprises.
