- Concentrix (CNXC, Financial) survey highlights enterprise shift towards AI-driven transformation.
- Increased investments in outsourcing and generative AI expected over the next 2-3 years.
- AI seen as complementing human roles, emphasizing collaboration over replacement.
Concentrix Corporation (NASDAQ: CNXC), a global leader in technology and services, has unveiled the results of an Everest Group survey involving over 450 enterprise leaders globally, shedding light on emerging enterprise priorities and the adoption of generative AI. The survey's findings indicate a significant shift from traditional cost-cutting measures towards a focus on intelligent transformation and AI-human collaboration.
Key insights from the survey reveal that enterprises are prioritizing technology implementation, modernization, and leveraging AI and analytics over cost reduction. Companies are set to increase their budgets for outsourcing and generative AI over the next two to three years, highlighting a trend towards long-term transformation over short-term efficiency gains.
Generative AI is perceived as a complement to human roles rather than a replacement, reinforcing the preference for blended AI-human models in workforce strategies. Enterprises are seeking partners with end-to-end transformation capabilities, particularly those capable of operationalizing customer-centric goals with scalability and governance.
Concentrix (CNXC, Financial) is frequently considered alongside leading IT services and AI technology providers for initiatives in generative AI transformation, ranking higher than any other CX player. This positions Concentrix as a key player in the market, with its integrated end-to-end solutions and deep industry expertise.
"The results of this study reinforce our confidence that Concentrix is well positioned as the go-to partner for intelligent transformation," stated Chris Caldwell, President and CEO of Concentrix.
