- Henry Schein One introduces The 2025 Catalyst Index, highlighting top-performing dental practices.
- The report emphasizes improving patient experience as a key differentiator in dentistry.
- Practices utilizing streamlined processes witness higher retention and revenue growth.
Henry Schein One, a leading provider of dental software solutions, has launched The 2025 Catalyst Index, an insightful report that provides an in-depth look into the strategies driving success in top-performing dental practices. This fourth annual report underscores significant achievements by the top 10% of Dental Service Organizations (DSOs) and private practices, offering a competitive edge to the rest of the industry.
According to the report, practices that excel place an emphasis on improving the full patient experience by implementing faster appointment scheduling, streamlined administrative processes, and transparent billing systems. As a result, these practices not only see better patient retention rates but also enjoy stronger acceptance of care plans, despite hosting fewer patient visits than the previous year.
The data reveals that patient experience is intricately linked to practice performance. Practices that have adopted online forms, clear billing, and flexible scheduling are seeing substantial improvements in patient retention and treatment acceptance. Alarmingly, nearly 60% of patients decline care due to inadequate education, lack of pricing transparency, and an overall frustrating experience, highlighting the need for practices to improve their service strategies.
Henry Schein One (HSIC, Financial) continues to support dental practices with its robust software solutions, enabling them to streamline operations and enhance patient care while increasing profitability. The 2025 Catalyst Index is a valuable tool that not only offers benchmarking data but also outlines actionable strategies for practices aiming to elevate their service quality and operational efficiency. As Evelyn Lahiji, COO of Children's Dental Fun Zone, noted, the report effectively showcases what's possible in the industry, providing practical insights for improvement.
