- Semtech Corporation (SMTC, Financial) achieves a milestone 99.95% network uptime in 2024 through AI-enhanced IoT connectivity.
- The company leverages AI in security and network operations for fraud prevention and optimal performance.
- Intelligent customer support features include automated case prioritization for faster issue resolution.
Semtech Corporation (SMTC), a prominent provider in the semiconductor and IoT sectors, has announced a significant achievement in global IoT connectivity security. The company reported a 99.95% network uptime in 2024, thanks to enhancements made to its global mobile network infrastructure. This advancement underscores Semtech's dedication to securing mission-critical IoT deployments worldwide.
By operating as a full Mobile Virtual Network Operator (MVNO), Semtech's AirVantage® Smart Connectivity service utilizes artificial intelligence (AI) to bolster security, optimize network performance, and enhance customer experience. These technological enhancements are integrated into Semtech’s Global Network Operations Center (GNOC), which offers continuous, around-the-clock monitoring and proactive security management.
The GNOC employs AI-enabled systems to monitor and analyze network activities in real-time, identifying potential security breaches before affecting operations. Recently, this system has successfully detected and prevented unauthorized SIM usage in various regions, safeguarding customers from fraudulent payments and service interruptions.
Additionally, intelligent network optimization enables automated diagnostics to identify connectivity issues such as excessive data consumption resulting from software bugs. This proactive strategy has already aided numerous enterprise clients in avoiding costly overages, ensuring sustained optimal network performance.
Semtech also offers enhanced customer support through an intelligent system that automates case prioritization and retrieves relevant data, which significantly reduces the Mean Time to Resolution (MTTR) for technical issues. Support tickets are automatically populated with pertinent customer information, promoting quicker and more efficient problem-solving.
For more information on Semtech's Smart Connectivity solutions, visit their website at Semtech Smart Connectivity.
