Release Date: May 20, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Positive Points
- Zenvia Inc (ZENV, Financial) launched the Zenvia Customer Cloud, a platform powered by AI-driven solutions and robust data analytics, which has already generated significant revenue and is expected to grow by 25% to 30% in 2025.
- The company has successfully reduced G&A expenses over the past two years, improving the G&A to revenue ratio significantly.
- Zenvia Inc (ZENV) is focusing on organic growth and profitability through smarter operations and efficiency, leveraging AI and automation.
- The international expansion, particularly in Argentina and Mexico, is performing well and contributing to the success of Zenvia Customer Cloud.
- The shift to a volume-based pricing model is expected to enhance efficiency and unlock greater revenue generation potential.
Negative Points
- Q4 2024 was challenging, with several headwinds impacting profitability despite revenue growth.
- Adjusted gross profit declined significantly due to a higher mix of lower-margin CPaaS growth and a one-time SMS cost adjustment.
- SaaS margins were pressured by a competitive environment and higher costs related to the launch of Zenvia Customer Cloud.
- The company did not meet its EBITDA guidance for 2024, leading to frustration despite revenue growth.
- There is uncertainty regarding the timeline and specifics of planned divestments, which are crucial for improving the capital structure.
Q & A Highlights
Q: Could you provide clarity on Zenvia's full year 2025 revenue outlook, specifically regarding the Customer Cloud segment's projected growth and its impact on traditional SaaS and CPaaS business lines?
A: Shay Chor, CFO, explained that the Zenvia Customer Cloud, which generated BRL180 million in 2024, is expected to grow by 25% to 30% in 2025. The remaining SaaS businesses, generating BRL140 million, are anticipated to grow by 0% to 5%. The CPaaS business, which grew unexpectedly fast in 2024, is projected to grow between 5% and 8% in 2025.
Q: Can you provide an update on the current status of your planned divestments and any specific milestones or timelines?
A: Shay Chor stated that while specific details cannot be shared, the focus of divestments is to improve the capital structure and deleverage the balance sheet. The company is also engaged in liability management, such as renegotiating debt terms with banks.
Q: What are you seeing as a new hot topic or trends for Zenvia in 2025, especially with AI becoming a reality?
A: Cassio Bobsin, CEO, noted that AI adoption is evolving from simple use cases to more interconnected ones, utilizing customer data and past interactions to create sophisticated customer journeys. This includes automating complex interactions and offering personalized experiences.
Q: Can you elaborate on the shift from charging per seat to per interaction in the SaaS industry?
A: Cassio Bobsin explained that Zenvia has moved to a usage-based pricing model, charging per interaction rather than per seat. This encourages customers to adopt more features and automation, leading to increased efficiency and revenue generation for Zenvia.
Q: What is the ultimate vision for the franchise model and new partnerships? Are they focused on customer acquisition, retention, or monetization?
A: Cassio Bobsin stated that the franchise model aims to provide specialized support for customers in different verticals and regions. This model is evolving well and is expected to become a major sales channel for Zenvia, aiding in strong growth.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
