Twilio and Microsoft Forge Strategic Partnership to Enhance AI in Customer Interaction

May 22, 2025

Twilio has announced a long-term strategic partnership with Microsoft during its annual SIGNAL conference. The collaboration focuses on advancing conversational AI technologies in customer interactions. This alliance aims to benefit over 10 million Twilio users and thousands of Microsoft business clients by providing technical support. The partnership is set to shape the future of conversational AI, enabling companies to deliver smooth and intelligent interaction experiences that enhance customer trust and loyalty.

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