- Paycom (PAYC, Financial) launches AI-powered enhancement, 'Ask Here,' improving response times for employee inquiries.
- Enhanced AI search centralizes access to company policies, automating responses and reducing administrative work.
- Survey reveals urgent employee inquiries often focus on paychecks, benefits, and time-off requests.
Paycom Software, Inc. (PAYC), a leading provider of human capital management software, has upgraded its 'Ask Here' feature using artificial intelligence to streamline the process of answering employee inquiries. The enhancement aims to reduce response times and administrative burdens, providing a centralized hub that quickly scans company policies and documentation to deliver automated responses to common employee questions.
The AI-powered 'Ask Here' tool allows businesses to benefit from faster response times and standardized company replies, easing the process of managing large volumes of employee inquiries. Additionally, the tool provides easy access through Employee Self-Service®, minimizing employee frustration by helping them find the correct person or resource quickly.
The enhancement is also designed to supply businesses with valuable insights into employee inquiry trends, highlighting important topics and improving HR efficiency. According to a Paycom survey of 2,200 U.S.-based full-time employees, the most urgent inquiries typically relate to paycheck issues (56%), benefits (54%), and time-off requests (32%).
This enhancement underscores Paycom’s commitment to offering comprehensive automation solutions within a single software platform, simplifying HR and payroll processes and empowering employees with direct access to their data.
