- Charles Schwab Bank ranks #1 in customer satisfaction among both checking and savings providers in the J.D. Power 2025 U.S. Direct Banking Satisfaction Study.
- This is the seventh consecutive year Schwab Bank has secured the top spot for checking account customer satisfaction.
- The bank excels in areas such as trust, customer service, and ease of account management for both checking and savings accounts.
Charles Schwab Bank has once again been recognized for its outstanding service, ranking #1 in customer satisfaction in the 2025 U.S. Direct Banking Satisfaction Study conducted by J.D. Power. For the first time, the bank achieved the highest ranking for both checking and savings account providers, marking the seventh consecutive year it has topped the list for checking accounts. This recognition underscores Schwa's commitment to providing exceptional banking services as part of its comprehensive wealth management offering.
Key factors contributing to Schwab Bank's top ranking include a high level of trust in keeping accounts secure, outstanding customer service, and the ease of managing accounts both online and via mobile apps. Paul Woolway, Managing Director and CEO of Charles Schwab Bank, highlighted the importance of these achievements as a testament to the bank's dedication and strategy focused on client satisfaction.
Charles Schwab (SCHW, Financial) continues to enhance its banking services, which include the Schwab Bank Investor Checkingā¢ Account and the Schwab Bank Investor Savingsā¢ Account, as complementary offerings to its investment and wealth management services. Additionally, the bank provides home lending services through Rocket MortgageĀ® and offers the Schwab Bank Pledged Asset LineĀ® for further financial flexibility.
With a market capitalization of $162.04 billion and strong institutional ownership, Charles Schwab Corporation remains a key player in the capital markets sector. The company's ongoing innovation and client-centric approach continue to bolster its position as a leader in the financial services industry.
