- Creovai has been promoted to the exclusive SoldBy8 tier within 8x8's Technology Partner Ecosystem.
- This partnership integrates Creovai’s real-time agent guidance and conversation intelligence with 8x8’s (EGHT, Financial) CX Solutions.
- The collaboration aims to enhance agent productivity, streamline operations, and improve customer satisfaction.
Creovai has ascended to the prestigious SoldBy8 tier of 8x8’s Technology Partner Ecosystem, a move that signifies a deepened collaboration and enhanced capabilities in customer experience (CX) solutions. By leveraging Creovai’s advanced real-time agent guidance and conversation intelligence, this partnership empowers joint customers with faster onboarding times, increased agent productivity, and improved customer satisfaction.
8x8, Inc. (EGHT, Financial), a leader in the field of integrated communications, is known for combining contact center solutions, unified communications, and communications APIs. The inclusion of Creovai at the SoldBy8 level underscores 8x8’s commitment to integrating cutting-edge technologies within its platform, delivering a seamless and unified solution for its users.
The integration provides numerous benefits for joint customers, including real-time guidance that enhances agent responsiveness during interactions and AI-powered quality assurance for smarter call reviews. These features reduce the need for manual quality assurance and free up agents to prioritize more valuable customer engagements.
Furthermore, the collaboration streamlines the entire customer experience by providing a single-vendor, AI-driven solution. This approach ensures seamless integration, simplified billing, deployment, and support, all contributing to reduced operational costs and an expanded market reach.
Simon Black, COO of Creovai, emphasized the strategic importance of advancing to the SoldBy8 tier as it addresses the current challenges faced by contact center agents. By integrating Creovai’s technology with 8x8’s platform, organizations can significantly boost agent performance while enhancing customer satisfaction rates through faster resolutions and actionable insights.
This partnership is a reflection of the core strength of the 8x8 Technology Partner Ecosystem, which focuses on offering best-of-breed innovation without sacrificing the simplicity and reliability inherent in a single-source solution. With Creovai’s rapid growth trajectory, the coalition aims to provide intelligent, unified CX solutions that are scalable and operationally efficient.
