- Oracle's Utilities Customer Platform now integrates AI for improved meter data management, offered free of cost.
- The enhancements lead to a 63% reduction in false high-usage alerts, 70% faster data processing, and 37% less storage usage.
- The upgraded platform streamlines operations and improves utility customer service with AI-powered anomaly detection.
Oracle Corporation (ORCL, Financial) has introduced AI-driven enhancements to its Utilities Customer Platform, focusing on superior meter data management (MDM). These updates are incorporated at no extra charge, offering advanced anomaly detection and in-memory processing capabilities.
The upgrades enable significant operational improvements, such as a 63% decrease in false positive high-usage exceptions, a 70% increase in meter data processing speed, and a 37% reduction in storage requirements. These enhancements cater to the pressing challenges utilities encounter due to data proliferation from Advanced Metering Infrastructure (AMI), facilitating more efficient operations, cost reduction, and enhanced customer service.
Oracle's unified platform integrates metering, billing, account management, and customer engagement into one solution. This holistic approach enables utilities to better manage system complexity and meet rising customer expectations. The improvements in data accuracy and processing speed directly contribute to reduced manual interventions and operational cost savings.
According to Paul McDonald, vice president of product for Oracle Utilities, these AI capabilities provide a multibillion-dollar opportunity for utilities to transform customer services and operations. With these advancements, Oracle is strategically positioning itself as a comprehensive enterprise solution in the utility management market.
For more information on Oracle's AI capabilities in the Utilities Customer Platform, visit the Oracle website or their LinkedIn page.
