- Convey expands its strategic partnership with CenterPoint Energy (CNP, Financial) to enhance customer communication during extreme weather.
- The collaboration aims to modernize notifications and restoration updates for CenterPoint Energy's 7 million customers.
- The initiative is focused on improving operational agility and customer trust through intelligent communication workflows.
Convey, a leader in customer engagement software for regulated industries, has announced a significant expansion of its partnership with CenterPoint Energy (CNP), a prominent utility company serving approximately 7 million customers in Texas, Indiana, Ohio, and Minnesota. This collaboration aims to enhance communication strategies, focusing on providing advanced warnings before storms and timely updates during storm-related outages.
CenterPoint Energy, a critical energy provider for over 2.8 million homes and businesses, will leverage Convey's platform to deliver critical updates to customers efficiently. This partnership underscores CenterPoint's commitment to modernizing customer communication and infrastructure, ensuring reliable service even during extreme weather events.
Jason Wells, President and CEO of CenterPoint Energy, emphasized the importance of timely and accurate communication with their communities. The strategic relationship with Convey will not only enhance service reliability but also strengthen trust and connection with the communities they serve.
Looking to the future, the partnership between CenterPoint Energy and Convey aims to redefine utility communication standards, setting a new benchmark for innovation and customer engagement in the utilities sector. Convey's platform will support this vision by enabling improved operational agility and fostering deeper customer trust through intelligent communication strategies.
