- TTEC Holdings (TTEC, Financial) expands its partnership with Zendesk to enhance AI-driven customer experience solutions.
- Integration with Amazon Connect enhances unified voice and customer data capabilities.
- Development of industry-specific solutions for healthcare, banking, financial services, and the public sector.
TTEC Holdings (TTEC), a leader in customer experience technology, has announced an expansion of its strategic partnership with Zendesk. This enhancement aims to deliver advanced AI-driven customer experience solutions by utilizing a full spectrum of Zendesk capabilities. As a full-stack delivery partner, TTEC will integrate Amazon Connect capabilities into Zendesk implementations, focusing on automation and operational efficiency.
The partnership is designed to streamline a seamless omnichannel experience by unifying voice and customer data, leveraging Zendesk's recent acquisition of Local Measure, now rebranded as Zendesk for Contact Center. TTEC will focus on developing specialized solutions tailored for the healthcare, banking, financial services, and public sector industries, thereby opening new market opportunities.
This initiative comes as both companies recognize a shift in the industry towards more intelligent, automated customer interactions, and aim to spearhead this transformation with enhanced digital services. With hundreds of TTEC's enterprise clients already utilizing Zendesk solutions, the expanded partnership builds on a solid foundation, promising substantial market positioning in the evolving customer experience landscape.
