- KeyBank enhances its financial crime operations with NiCE Actimize's X-Sight AI Enterprise Platform.
- The modernization effort aims to boost efficiency and reduce system downtimes.
- NiCE (NICE, Financial) provides advanced integration and automation to streamline KeyBank's operations.
KeyBank has significantly advanced its financial crime operations by implementing NiCE Actimize's X-Sight AI Enterprise Platform. This strategic move is part of KeyBank's broader initiative to modernize its operations, addressing various challenges while enhancing overall efficiency. The integration of this advanced SaaS platform with fraud and anti-money laundering capabilities marks a pivotal shift, enabling KeyBank to mitigate disruptions and achieve reliable system performance.
The platform's agility, driven by NiCE Actimize’s Integrated Fraud Management (IFM) system, allows KeyBank to swiftly adapt to new compliance measures amidst evolving regulations and novel fraud types. Moreover, the deployment included NiCE Actimize’s ActOne case management capabilities, alongside the X-Sight Enterprise for Anti-Money Laundering, which offers comprehensive Customer Due Diligence (CDD) functionalities.
Amy Brady, Chief Information Officer at KeyBank, emphasized the importance of future-proofing operations to maintain consistent performance and minimize manual system upgrades, acknowledging the seamless transformation facilitated by NiCE Actimize’s technology. Craig Costigan, CEO of NiCE Actimize, highlighted the X-Sight AI platform's ability to simplify transaction management and risk assessment, thereby enhancing fraud detection and regulatory compliance using advanced analytics.
Alongside these improvements, KeyBank utilizes NiCE's AI-powered workforce augmentation to boost operational efficiency and elevate both employee and customer experiences. The automation of forecasting and scheduling processes has notably enhanced reporting accuracy and service level achievements, saving significant 'man-hours' during peak periods through self-service PTO bidding.
As NiCE (NICE, Financial) continues to drive innovation with its AI-powered platforms, KeyBank exemplifies how financial institutions can leverage cutting-edge technology to enhance service reliability and operational efficiency comprehensively.
