- Wavelo has earned the TM Forum Customer Experience Management (CEM) Conformance Certification with the highest rating for its Solution Suite.
- The Solution Suite's event-driven architecture enables Communication Service Providers (CSPs) to provide real-time, personalized customer experiences.
- Wavelo plans to showcase its event-driven solutions at the DTW Ignite event in June 2025.
Wavelo, a leader in event-driven software solutions for the telecom industry, announced that its Wavelo Solution Suite has been awarded the TM Forum Customer Experience Management (CEM) Conformance Certification. This certification verifies the company's alignment with industry standards such as TM Forum's Open APIs, Business Process Framework, and Open Digital Architecture.
The certification reflects Wavelo's commitment to modernizing legacy systems by integrating and automating business and operational systems. This enables Communication Service Providers (CSPs) to deliver real-time, personalized experiences to their customers, enhancing both customer satisfaction and operational efficiency.
Wavelo's CEO Justin Reilly highlighted the company's focus on simplifying telecom operations through an event-driven approach within the Open Digital Architecture Canvas. This certification reinforces Wavelo's status as an industry leader in event-driven systems.
TM Forum's endorsement, as articulated by Andy Tiller, EVP for Products and Services at TM Forum, confirms that Wavelo's solutions are equipped to support real-time digital ecosystems and improve customer engagement and loyalty.
This milestone precedes Wavelo's scheduled presentation of its innovative solutions at the DTW Ignite event in June 2025, further emphasizing its pioneering role in telecom innovation. For more details, visit Wavelo's event page.
Wavelo operates as a subsidiary of Tucows (TCX, Financial), a company specializing in communication service technology, domain services, and fiber-optic internet infrastructure. More about Wavelo and Tucows can be found on their respective websites.
