- Sabre Hospitality integrates AI into SynXis Booking Engine with new Concierge.AI features.
- Four key functionalities include AI Booking Agent, Email Automation, Social Connect, and Voice Connect.
- Langham Hospitality Group adopts the technology to enhance multilingual customer engagement.
Sabre Hospitality has introduced significant AI enhancements to its SynXis platform by integrating Concierge.AI capabilities into the SynXis Booking Engine. This update introduces four key features intended to boost direct bookings, streamline operations, and maintain brand consistency.
The new features include an AI-powered Booking Agent that supports over 50 languages, providing real-time responses and booking assistance. Additionally, Email Automation leverages generative AI to efficiently manage travel inquiries, while Social Connect enables engagement across platforms like Facebook and WhatsApp. Voice Connect offers continuous phone support.
Early adopter testing is set to begin in June 2025, with further integration into the Community Portal planned for July 2025. Langham Hospitality Group has already implemented these enhancements, improving their ability to handle multilingual customer queries. By addressing common challenges such as booking abandonment rates, Sabre aims to recapture direct bookings often lost to OTAs.
Sabre Corporation (SABR, Financial) is a technology leader in the travel industry, serving customers globally. Its latest advanced solutions like SynXis Concierge.AI are designed to enhance efficiency and personalization in guest services while reducing dependency on online travel agencies.
