- Top IT organizations achieve 3X EBITDA gains through AI and automation.
- Digital World Class® IT teams invest 3X more in Gen AI and emerging technologies.
- The Hackett Group's latest research identifies key strategies for IT excellence.
The Hackett Group, Inc. (HCKT, Financial), a leader in generative artificial intelligence (Gen AI) consultancy, has unveiled its 2025 Digital World Class® Technology research. This study highlights top-performing IT organizations that are driving value creation by leveraging Gen AI, automation, and agile delivery models. According to the report, these organizations achieve three times higher earnings before interest, taxes, depreciation, and amortization (EBITDA) compared to peers, while reducing technology costs by 9% and boosting revenue by 40%.
Digital World Class® IT entities focus on several key areas: tighter integration with business strategy, increased investment in innovation, higher compensation for skilled IT professionals, and streamlined technology environments. Notably, such organizations allocate 34% of their IT budget to Gen AI and intelligent automation, three times more than their competitors. They also have 57% fewer applications and 64% fewer primary databases under management.
The research outlines six critical levers for redefining IT service delivery, including upskilling teams for AI fluency, prioritizing cloud-first strategies, and establishing AI centers of excellence. These initiatives seek to enable enterprise-wide Gen AI adoption and close the performance gap in IT service delivery.
For those interested, a public version of the research paper titled "Transform Technology Performance With Gen AI" is accessible with registration. The Hackett Group remains at the forefront of helping organizations realize the transformative potential of Gen AI and maintain competitive superiority in the rapidly evolving IT landscape.
