- Amdocs (DOX, Financial) unveils a new telco-specific AI framework in partnership with AWS and NVIDIA.
- The framework focuses on ontology, autonomous reasoning, digital twin simulation, and brand engineering for consistent customer experience.
- Amdocs study shows 80% consumer trust in AI agents for service issues; 60% believe AI positively affects brand perception.
Amdocs (DOX), in collaboration with Amazon Web Services (AWS) and NVIDIA, has launched a new standard for telecommunications-specific AI agents. Presented in their whitepaper titled "AI Verticalization for Telcos," the framework sets out to enhance telco operations with specialized AI capabilities. These include industry-specific ontology, autonomous and predictive reasoning, and digital twin simulation for comprehensive domain understanding and safe testing. The incorporation of brand engineering ensures a consistent customer experience.
The company’s amAIz Suite leverages NVIDIA’s full-stack AI foundry service and AWS's cloud infrastructure to deliver scalable AI solutions tailored for communication service providers. A study conducted by Amdocs shows a promising market readiness, with 80% of consumers expressing trust in AI agents for resolving service issues, and 60% asserting that AI can enhance brand perception.
Key elements of Amdocs' innovative framework include a robust telco-specific ontology for data interpretation and reasoning, which is crucial for AI agents to function effectively within telecommunications environments. The deployment of digital twins provides a virtual replica for real-time network management, optimizing performance while minimizing risks and operational costs.
