- NiCE (NICE, Financial) launches CXone Mpower Agents, pioneering AI-driven automation for customer experiences.
- Mpower Agents promises end-to-end automation across front, middle, and back office operations.
- New AI tools aim to go beyond conversation, focusing on fulfilling customer needs efficiently.
NiCE (NICE) has unveiled its latest innovation, the CXone Mpower Agents, a state-of-the-art AI solution designed to automate the entire customer service journey. Unlike traditional AI offerings that only handle isolated tasks, these new agents are engineered to work seamlessly across an organization's front, middle, and back office operations. By utilizing proprietary CX AI models, Mpower Agents are capable of automating complete customer service processes, from initial interaction to final fulfillment.
One of the distinguishing features of Mpower Agents is their creation process. Within the CXone Mpower ecosystem, these AI tools are generated using no-code, outcome-based prompts in mere seconds. This capability enables organizations to identify and implement high-impact automation opportunities swiftly. Mpower Agents utilize integrated APIs, knowledge bases, and other resources within the CXone Mpower platform to provide support through Mpower Copilot or direct customer service via Mpower Autopilot.
NiCE emphasizes that Mpower Agents are not only operationally efficient but also adaptable. They can be tailored to a company's unique brand voice and operational procedures, thanks to features like built-in vibe-coding, which allows businesses to modify each agent's personality without technical expertise. This flexibility aims to enhance self-service, task assistance, and overall operational efficiency, providing significant value to modern customer service ecosystems.
For more about NiCE and their innovative solutions, visit their official website.
