- NiCE (NICE, Financial) and Amazon Web Services (AWS) expand their strategic collaboration to enhance customer service automation.
- This partnership leverages AWS’s AI tools, including Amazon SageMaker and Bedrock, with NiCE's CXone Mpower platform.
- The integration aims to deliver intelligent automation across various enterprise workflows, enhancing efficiency and personalization.
NiCE (NICE) has announced an expanded collaboration with Amazon Web Services (AWS) to push forward intelligent AI-powered solutions in customer service automation. This partnership hopes to combine NiCE's expertise in customer service with AWS’s AI and cloud capabilities to create a robust platform that enhances enterprise operations.
The collaboration will integrate AWS services, such as Amazon Bedrock and Amazon SageMaker, with NiCE's CXone Mpower platform. This move is set to accelerate the development and deployment of intelligent automation tools across all business areas, from the front office to the back office.
The key focus areas include simplifying AI agent creation, driving enterprise-wide automation, and empowering global teams through AI augmentation. NiCE and AWS's combined efforts aim to deliver a seamless, personalized customer experience, enabled by AI models that provide real-time decision-making and analytics.
Barry Cooper, President of NiCE’s CX Division, highlighted the benefits of collaboration, stating, "Together, we’re delivering enterprise-wide automation, turning vision into action across the front, middle, and back office." This announcement underscores NiCE's commitment to enhancing customer service capabilities and reinforcing its market position in AI for enterprise applications.
