- Agilysys (AGYS, Financial) unveils Intelligent Guest Profiles at HITEC 2025, leveraging AI to transform guest data management in the hospitality industry.
- New technology offers real-time synchronized guest data across applications, enhancing personalized service and upselling opportunities.
- IGPS aggregates advanced guest analytics, improving revenue management and loyalty programs for hoteliers.
Agilysys, Inc. (AGYS), a prominent provider of hospitality software and services, has launched its cutting-edge Intelligent Guest Profiles at HITEC 2025. This new service aims to revolutionize how hotels and resorts manage guest data, enabling a more personalized hospitality experience and increased ancillary revenue.
The core of this innovation is powered by Agilysys' guestsense.ai, providing a consistent, unified real-time guest data synchronization platform across all Agilysys applications. The technology enhances staff's ability to quickly locate and interact with guests based on comprehensive profiles that include detailed itineraries, preferences, and spending data.
The Intelligent Guest Profiles are compatible with Agilysys' Property Management Systems (PMS) like Versa, Stay, and LMS, as well as ancillary systems such as Spa, Golf, and Reserve Dining. This holistic data unification allows hoteliers to surpass traditional guest profile information by including transactional and behavioral data, creating a seamless guest experience.
Agilysys' Senior Vice President, Rohith Kori, highlighted the transformative nature of this technology, stating that it sets a new benchmark in the industry by utilizing AI for intelligent data collection and guest service optimization. This advancement is expected to significantly elevate revenue management and enhance guest loyalty through improved personalized service.
Attendees of HITEC 2025 can explore the Intelligent Guest Profiles by visiting Agilysys at Booth #1611, or attend a presentation by Rohith Kori on its impact, detailing how these profiles are designed to enhance hospitality interactions.
