Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards | CXM Stock News

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Jun 18, 2025
  • Sprinklr (CXM, Financial) wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards.
  • The award highlights Sprinklr's innovation and impact on customer satisfaction and loyalty.
  • Sprinklr continues to lead in AI-powered customer support across multiple channels.

Sprinklr (CXM), the unified customer experience management platform, has been honored as the Cloud-Based CX Solution of the Year at the prestigious 2025 CCW Excellence Awards. This recognition underscores Sprinklr's position as a leader in the customer contact space, known for its innovative solutions and high performance in customer experience management.

The award was presented in Las Vegas on June 10, during the Customer Contact Week (CCW), a global event series dedicated to customer contact professionals. CCW is renowned for assembling industry leaders and innovators to explore trends and strategies in customer experience (CX) and contact center operations.

Sprinklr's success in the award category stems from its robust AI-powered platform that provides end-to-end customer support across more than 30 digital, social, and voice channels. The platform excelled in several criteria, including innovation, measurable impact on customer satisfaction and loyalty, operational efficiency, and strategic use of AI and automation.

Rory Read, President and CEO of Sprinklr, expressed pride in the achievement, stating, "Being named the Cloud-Based CX Solution of the Year validates our digital-first approach to customer service, combining AI and human collaboration to empower enterprises to deliver exceptional experiences across preferred channels."

With this accolade, Sprinklr continues to set the benchmark for customer service excellence, leveraging cutting-edge technology to enhance customer interactions and drive loyalty across industries.

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I/We may personally own shares in some of the companies mentioned above. However, those positions are not material to either the company or to my/our portfolios.