- Agora partners with WIZ.AI for enterprise-grade AI agent solutions.
- The collaboration combines Agora's real-time infrastructure with WIZ.AI's localized voice AI expertise.
- The partnership aims to deliver multilingual AI agents for customer service, outbound campaigns, and more.
Agora (API, Financial) has teamed up with WIZ.AI to revolutionize enterprise-grade AI agent solutions. By leveraging Agora's state-of-the-art real-time communication infrastructure and Conversational AI Engine alongside WIZ.AI's six years of expertise in localized voice AI, the collaboration is set to enhance customer engagement through AI-driven solutions.
This partnership will provide enterprises with multilingual AI agents capable of handling inbound customer service, outbound campaigns, QA and analytics, and AI training. WIZ.AI's proficiency in the banking, insurance, and telecom sectors in Southeast Asia, combined with Agora's ultra-low latency infrastructure, ensures that the AI agents can deliver natural-speaking, human-like interactions at a global scale.
The new AI solutions will feature real-time monitoring, agent performance scoring, and enhanced conversational quality control. These capabilities are designed to optimize AI interactions, making them more efficient and emotionally intelligent, thereby strengthening Agora's position in the expanding AI agent market.
Through this strategic partnership, Agora and WIZ.AI aim to push the boundaries of AI communication, offering enterprises intelligent, scalable, and contextually aware AI agents that function seamlessly even in challenging network conditions.
