French call center and office services group, TP (formerly Teleperformance), has announced new mid-term goals, including a plan to return €1.5 billion to shareholders by 2028. The company is focusing on AI-driven solutions to enhance its offerings and address the gradual replacement of traditional outsourcing services by AI. In 2023, TP predicts that up to one-third of its operations will be automated within the next three years.
Chief Financial Officer Olivier Rigaudy stated that the €1.5 billion will be returned through dividends or stock buybacks. TP expects a same-store sales growth rate of 4% to 6% by 2028 and aims for a recurring EBITDA margin of 15.5% by the same year. Additionally, the company plans to generate €3 billion in free cash flow from 2026 to 2028, with 20% (approximately €600 million) allocated for acquisitions.
TP has also launched a proprietary AI orchestration platform, TP.ai FAB, to integrate AI, human expertise, and automation technologies. This platform will be supported by the acquisition of Agents Only, an AI-enabled crowdsourcing platform. The company, which employs over 410,000 people globally, announced 600 job cuts last November as part of a cost-reduction strategy to lower debt after its merger with Majorel.
