- Two-thirds of executives plan to maintain or increase capital expenditure with over 50% intending to invest more than $200M in IT programs over three years.
- AI adoption is growing, with 35% implementing traditional AI and 26% implementing generative AI.
- Only 28% of executives have sufficiently agile operating models, facing challenges with legacy systems and talent recruitment.
CGI (GIB.A) has released its annual global research findings, drawing insights from over 1,800 business and technology executives, predominantly C-level. The study uncovers pivotal trends reshaping the technology services landscape.
The research highlights a significant acceleration in value chain evolution, with 66% of executives noting that digitization is transforming business models. This trend has spurred a 10% increase year-over-year and a 25% rise over the past three years, signaling substantial demand for consultancy and implementation services.
Despite ambitions for digital transformation, a notable challenge exists with only 28% of executives confident in the agility of their operating models. Legacy systems remain the primary barrier, cited by nearly half of the participants, while 70% face difficulties in recruiting and retaining IT talent. Nonetheless, two-thirds of executives plan to either maintain or increase capital expenditure, with more than 50% aiming to invest upwards of $200 million in new IT initiatives over the coming three years.
AI implementation remains a focal point, with 35% of organizations adopting traditional AI and 26% embracing generative AI, illustrating a year-over-year increase. These priorities align with CGI's strategic focus on expanding capabilities in AI and automation, which are identified as top investment areas for efficiency and innovation.
CGI President and CEO François Boulanger emphasized the company's commitment to bridging strategy and execution gaps for clients, through tailored transformation strategies and robust managed services. CGI's dual strength in local relationships and global scale positions it as a preferred partner for enterprises seeking comprehensive solutions in an increasingly AI-driven world.
