- ibex (NASDAQ: IBEX) has been recognized as a Leader in Frost & Sullivan's Radar™ report for Customer Experience Management Outsourcing 2025 in North America and Latin America.
- The company's Wave iX AI solutions platform is acknowledged as a revolutionary innovation in CX management.
- ibex manages 175 million critical customer interactions annually, generating over $2.2 billion in lifetime customer revenue every year.
WASHINGTON, June 26, 2025 - ibex (NASDAQ: IBEX), a leader in BPO and AI-powered customer engagement solutions, has been awarded a leadership position in Frost & Sullivan's prestigious Radar™ Customer Experience Management Outsourcing 2025 report. This accolade reflects ibex's commitment to innovation, particularly through its transformative Wave iX AI platform, which uses predictive analytics, automation, and real-time business intelligence to enhance customer experience (CX) management.
The recognition underscores the significant role ibex plays in the sector, managing an impressive 175 million critical customer interactions each year. The company adds over $2.2 billion in lifetime customer revenue annually through its extensive global network, which includes 30 operations facilities and a workforce of 31,000 employees.
A key factor in ibex's success is its internal leadership development, as 95% of its management started as agents, demonstrating a strong commitment to career advancement. This focus on nurturing talent contributes to ibex's strong performance in both innovation and growth metrics. The firm continues to push boundaries in the CX industry by designing customized solutions that cater to client-specific needs efficiently and effectively.
About ibex: ibex is a global provider of business process outsourcing and smart digital marketing solutions, offering end-to-end customer engagement services. With its cutting-edge technology, ibex aims to deliver superior CX across various sectors, including retail, e-commerce, healthcare, fintech, utilities, and logistics. For more information, visit ibex's website and connect on LinkedIn.