- Information Services Group (ISG) launches a new research study targeting service providers in the power and utilities industry.
- The study focuses on sustainability, operational efficiency, and customer engagement solutions, with findings to be published in January 2026.
- ISG's study aims to help enterprises meet sustainability goals through technology integration and grid modernization.
Information Services Group (ISG) (III, Financial), a leading technology research and advisory firm, has initiated a comprehensive research study examining service and solution providers in the power and utilities industry. This study aims to identify strategies for integrating new technologies that meet consumer demands and sustainability goals.
Set to release results in January 2026, the ISG Provider Lens® reports titled "Power & Utilities Industry — Services and Solutions" will evaluate providers in areas like process and customer management, enterprise asset management, and digital transformation. This will enable enterprises to assess vendor relationships and explore new partnerships for sustainable practices and enhanced customer engagement.
The power and utilities sector is addressing challenges such as regulatory demands and the need for consumer-centric services. Companies are increasingly incorporating renewable energy sources, electric vehicles, and low-carbon technologies to achieve net-zero objectives. Generative AI is being used to enhance operational efficiency and advanced energy management systems bolster grid resilience.
“The power and utilities sector is facing a wide range of challenges, including regulatory demands and evolving customer expectations,” stated Iain Fisher, director at ISG. The study will leverage ISG's expertise to produce quadrants that represent typical solutions and services, encompassing areas such as Process and Customer Experience Management, Enterprise Asset Management, Smart Metering and Grid Modernization, and Technology, Transformation, and Consulting.
ISG has distributed surveys to over 150 power and utilities service providers and will collaborate with its global advisors to deliver in-depth assessments. Reports will focus on global markets, with specific insights into Europe and North America, contributing to a more sustainable future for the industry.
Enterprises and industry professionals can benefit significantly from the detailed data and market analyses that the ISG Provider Lens® reports offer. These resources are designed to assist businesses in making informed decisions regarding their technology investments.
