Microsoft (MSFT, Financial) is harnessing artificial intelligence (AI) to significantly enhance productivity across various sectors such as sales, customer service, and software engineering. According to insiders, AI integration in Microsoft's customer service operations alone has saved the company over $500 million in costs last year while improving both employee and customer satisfaction.
Chief Commercial Officer Judson Althoff highlighted in a recent speech that Microsoft is also exploring AI applications in interactions with small and medium-sized enterprises. Although still in its early stages, this initiative has already generated tens of millions in revenue for the company. These advancements signal Microsoft's strategic investment in AI as a means of operational efficiency and revenue growth.
