- IQSTEL (IQST, Financial) targets the $750 billion global call center market by 2030 with the launch of IQ2Call.
- Impressive revenue growth from $13 million in 2018 to nearly $300 million in 2024.
- IQ2Call offers zero wait times, scalability, and multilingual support, backed by real-time analytics.
IQSTEL Inc. (IQST) has announced the launch of IQ2Call, a groundbreaking AI-powered call center service developed by its subsidiary, Reality Border. The new platform is designed to integrate sophisticated AI technology with IQSTEL's robust telecom infrastructure, aiming to capture a significant share of the projected $750 billion global call center market by 2030. This initiative marks IQSTEL's strategic move to expand beyond traditional telecom services, leveraging high-tech, high-margin solutions.
IQ2Call is currently in deployment across Spain and the United States and boasts several cutting-edge features. It guarantees zero wait times and instant scalability from 1 to over 100 agents, supporting more than 50 languages. The platform offers three flexible deployment models: Full AI, Hybrid, and Human-First, thus catering to diverse business needs. Additionally, IQ2Call ensures 99.8% system availability, providing reliable customer interaction consistently.
The launch of IQ2Call is part of IQSTEL's broader strategy to harness advanced AI technologies in creating integrated telecom solutions. "IQ2Call is a game-changer," said Leandro Iglesias, CEO of IQSTEL. "It empowers companies to reinforce their brand with instant service, intelligent automation, and seamless scalability — all supported by our global telecom backbone."
IQSTEL's strategic expansion is underscored by its significant financial growth, having increased its revenue from $13 million in 2018 to approximately $300 million in 2024. The company continues to demonstrate potential, forecasting $340 million in revenue for FY-2025, with aspirations to become a $1 billion enterprise by 2027.
The global call center market was valued at approximately $496 billion in 2024, with forecasts suggesting it will surpass $750 billion by 2030. This growth is driven by increasing customer experience demands, the need for multilingual support, and a shift towards automation. IQSTEL’s IQ2Call seeks to address these demands with its AI-first infrastructure, positioning the company as a leader in high-tech telecom solutions.
