- AudioCodes (AUDC, Financial) won the 2025 Best CX Deployment award at the CX Awards.
- The implementation at the University of Central Florida consolidated over 40 contact center desks and 400 agents.
- AudioCodes was also recognized for its strategic partnership with AT&T Business.
AudioCodes (NASDAQ: AUDC) has been celebrated at the 2025 CX Awards, securing the Best CX Deployment award for its implementation of the Voca Conversational Interaction Center (CIC) at the University of Central Florida. This large-scale deployment successfully integrated over 40 contact center desks and 400 agents into a streamlined Microsoft Teams-based platform, servicing 70,000 students and 10,000 staff members.
In addition to this accolade, AudioCodes received a Highly Commended recognition in the Best CX Partnership category, reflecting its synergistic collaboration with AT&T Business. This partnership aims to deliver an integrated UCaaS and CCaaS offering, leveraging AT&T Cloud Voice and Voca CIC to enhance the unified, AI-powered customer experience.
This achievement marks AudioCodes' second consecutive victory at the CX Today Awards, having previously won in 2024 for the Best Microsoft Teams Contact Center Solution. The company’s Voca CIC continues to demonstrate superior scalability and reliability, with capabilities extending across voice, chat, email, and SMS through Microsoft Teams certification and Azure integration.
Customers interested in exploring the Voca CIC can access a 30-day free trial via the AudioCodes website, Microsoft AppSource, or the Teams Store, which includes AI and omnichannel features along with a free phone number for evaluation.
