- Vonage partners with AWS to integrate Amazon Nova Sonic with Vonage Voice API.
- The collaboration enhances customer engagement with natural AI voice agents.
- Deployment of voice AI agents facilitates streamlined operations across industries.
Vonage, a key player in cloud communications and a subsidiary of Ericsson (ERIC, Financial), has unveiled a strategic partnership with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a cutting-edge speech-to-speech foundation model, with the Vonage Voice API. This integration, set to be demonstrated at the AWS Summit in New York City on July 16, 2025, empowers businesses to deploy real-time AI voice agents across various communication channels, enhancing customer engagement and boosting operational efficiency.
Amazon Nova Sonic provides advanced real-time voice adaptation, enabling more human-like, context-aware responses. This feature, combined with Vonage’s robust communications infrastructure, simplifies the development process by reducing the complexities associated with audio buffering and latency. The solution is highly scalable, catering to businesses of all sizes, from small customer service teams to large enterprises.
Fabio Cerone, Managing Director, Telecommunications at AWS, expressed enthusiasm about the collaboration, stating that it facilitates the deployment of intelligent voice agents at scale, thus enhancing customer engagement and streamlining business operations. Christophe Van de Weyer, President of Business Unit API at Vonage, emphasized the value-added benefits for enterprises, including modernization of legacy voice systems and improved customer experiences with the integration of Vonage's APIs and Amazon Nova Sonic's AI capabilities.
This partnership introduces various applications for voice AI agents, such as automating customer support, enabling proactive outbound customer engagement, and facilitating multilingual communication. Businesses ranging from small auto repair shops to large logistics firms can now adopt smart voice technology to deliver more efficient and responsive customer interactions.
By embedding Amazon Nova Sonic into Vonage’s ecosystem, the collaboration provides a seamless, all-in-one solution for businesses aiming to accelerate their AI strategy and maintain a competitive edge. This development signifies a step forward in modernizing interactive voice response systems and enhancing user experiences through AI-driven conversational platforms.
