- Verint (VRNT, Financial) named a Leader in ISG's 2025 Customer Experience Management Buyers Guide.
- Earned Exemplary ratings across Customer Experience Management, Knowledge Management, and Customer Journey Management categories.
- Ranked first for Knowledge Management and second in Customer Experience Management among 29 evaluated vendors.
Verint Systems Inc. (VRNT), a leader in Customer Experience (CX) automation, has been recognized as a Leader in the 2025 ISG Buyers Guide for Customer Experience Management. The report, published by the global technology research and advisory firm ISG, highlights Verint as one of the top-performing vendors, earning Exemplary ratings in Customer Experience Management (CXM), Knowledge Management (KM), and Customer Journey Management (CJM).
Among 29 vendors evaluated, Verint achieved first place in Knowledge Management and ranked second in the overall CXM category. This recognition substantiates Verint's innovative approach, improved usability, and substantial ability to deliver tangible value and return on investment (ROI) for its customers.
The company’s solutions have enabled clients to achieve quicker and more robust CX business outcomes, driven by AI, increasing agent capacity, enhancing revenue per interaction, and elevating customer experiences. This achievement underlines Verint’s commitment to innovation and customer satisfaction.
David Singer, Verint’s Global Vice President of Go-to-Market Strategy, expressed appreciation for the recognition from ISG and emphasized the company's ambition to surpass these achievements in the future. Verint continues to lead the industry with its AI-powered CXM solutions, serving over 80 of the Fortune 100 companies with its open platform technology.
