- DocuSign (DOCU, Financial) partners with Coveo to enhance customer support with AI solutions.
- Coveo's AI-Relevance Platform will improve self-service success and streamline workflows.
- The implementation focuses on delivering scalable, secure, and intelligent support solutions.
DocuSign (DOCU), the Intelligent Agreement Management company, has announced a strategic partnership with Coveo to deploy its AI-Search and Relevance Generative Answering solutions to transform its customer support operations. This collaboration aims to elevate DocuSign's support infrastructure by improving self-service capabilities, optimizing agent workflows, and ensuring the delivery of consistent and relevant answers across various support channels.
The integration of Coveo's AI-Relevance Platform, featuring 11 AI models, will enable DocuSign to consolidate various content sources, thereby enhancing case deflection through generative answering and improving operational efficiency by reducing the time spent searching for information. This initiative represents a forward-thinking investment in advanced AI technology designed to create a more seamless and efficient customer support experience.
With Coveo's expertise in AI relevance, DocuSign is set to deliver scalable, secure, and intelligent support solutions, optimizing both customer and agent experiences. The partnership underscores DocuSign's commitment to leveraging cutting-edge AI solutions to meet rising customer expectations and enhance service delivery across its global operations.
