Q3 2024 Eventbrite Inc Earnings Call Transcript
Key Points
- Eventbrite Inc (EB) exceeded its revenue outlook for the third quarter, reporting $77.8 million.
- The company has seen success with its new creator acquisition strategy following pricing changes in September.
- Eventbrite Inc (EB) has strengthened its financial position while continuing to invest in growth.
- The introduction of a free tier has shown positive impacts on creator acquisition and ticket volume.
- Eventbrite Inc (EB) has improved its customer support model, achieving an 80% reduction in response times and expanding to 24/7 phone support for premium creators.
- Third quarter revenue was down 5% year-over-year due to ticket volume headwinds.
- Ticketing revenue declined by 11% compared to the previous year.
- The total number of paid creators decreased by 12% year-over-year.
- Tickets per event declined by 5%, with a total of 19.7 million paid tickets issued, down 14% year-over-year.
- Eventbrite Inc (EB) faced increased chargebacks and fraud remediation expenses, totaling $6.8 million in the quarter.
(Operator Instructions)
Good day, everyone and welcome to the Eventbrite Inc third quarter, 2024 earnings conference call.
At this time, all participants have been placed on a listen-only mode and we will open the floor for your questions and comments after the presentation.
It is now my pleasure to turn the floor over to your host, Katie Pickett and Investor Relations at Eventbrite Inc Ma'am. The floor is yours.
Good afternoon and welcome to Eventbrite's third quarter, 2024 earnings call.
My name is Katie Pickett Investor Relations with us. Today are Julia Hartz, our Co-Founder and Chief Executive Officer and Lanny Baker, our chief operating and financial Officer. As a reminder, this conference call is being recorded and will be available for replay on Eventbrite's Investor relations website at investor.eventbrite.com.
Please also refer to our investor relations website to find our shareholder letter announcing our financial results which was released prior to the call before we get
| Access to All Earning Calls and Stock Analysis | |
| 30-Year Financial on one screen | |
| All-in-one Stock Screener with unlimited filters | |
| Customizable Stock Dashboard | |
| Real Time Insider Trading Transactions | |
| 8,000+ Institutional investors’ 13F holdings | |
| Powerful Excel Add-in and Google sheets Add-on | |
| All data downloadable | |
| Quick customer support | |
| And much more... |
Trustpilot
We'd love to learn more about your experiences on GuruFocus.com and how we can improve!
Take Survey
