Q4 2024 Trupanion Inc Earnings Call Transcript

Feb 19, 2025 / 09:30 PM GMT

Release Date Price: €46.26 (-1.97%)

Transcript 10-K8-K

Key Points

Positve

Subscription revenue grew 20% year over year, showcasing strong growth in the core business.
Achieved the highest quarterly subscription adjusted operating margin in company history, more than doubling from early 2023.
Generated $39 million in free cash flow, an all-time high, driven by higher adjusted operating income.
Protected over 1 million cats and dogs, with approximately 257,000 added in the last 12 months.
Significant progress in claims processing, with record levels of direct payment and speed of traditional claims payment.

Negative

Average monthly retention decreased to 98.25% from 98.49% last year, indicating potential challenges in customer retention.
Fixed expenses as a percentage of revenue increased to 5.5% from 4.7% in the prior year, reflecting higher investments in internal controls and technology.
Other business segment revenue growth is expected to decelerate due to a partner's transition to a new underwriter.
Goodwill impairment charge of $5.3 million related to European businesses, indicating challenges in international markets.
Currency headwinds from Canada are expected to impact subscription revenue growth by approximately 1% for the full year.

Refinitiv StreetEvents Event Transcript
E D I T E D V E R S I O N

TRUP.OQ - Trupanion Inc
Q4 2024 Trupanion Inc Earnings Call
Feb 19, 2025 / 09:30PM GMT

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Presentation
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Unidentified_1 [1]
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Good day and welcome to the Trueanon 4th quarter 2024 earnings call. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by 0. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star, then 1 on a touch tone phone. To withdraw your question, please press star and then 2.

Please note this event is being recorded. I would now like to turn the conference over to Gil Melkier, director of Investor relations. Please go ahead.

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Unidentified_2 [2]
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